Administrative Support III

Your Opportunity:

The Administrative Support III serves as the first point of contact for individuals accessing Community Mental Health and Addiction Services, providing a professional, welcoming, and compassionate presence both in person and over the telephone. The successful candidate will demonstrate flexibility and reliability, as this is a casual position designed to provide coverage during staff absences. Availability on short notice is required to support operational continuity across our sites located at the Onoway Administration Building, Barrhead Administration Building, and the Westlock Provincial Building. In this role, you will facilitate seamless communication between clients and a multidisciplinary care team that includes Mental Health Therapists, Addiction Counsellors, Clinical Supervisors, and area Manager. Your ability to respond calmly and respectfully—particularly when clients may be distressed or seeking immediate support—is essential to ensuring a positive and supportive client experience. This position requires a high level of administrative proficiency and sound judgment to support complex processes, departmental practices, and service delivery initiatives. Responsibilities include appointment scheduling and coordination, managing client flow, maintaining accurate documentation within Connect Care, and supporting the overall efficiency of clinic operations. A strong understanding of confidentiality, professionalism, and client-centered service is critical. Standard office hours are Monday to Friday, 8:00 a.m. to 4:30 p.m. This role is well suited to an individual who brings both technical administrative expertise and a genuine commitment to supporting individuals experiencing mental health and addiction challenges. Strong interpersonal skills, adaptability, and the ability to navigate a dynamic clinical environment will be key to success.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.